How to Begin Difficult Conversations – Tips on Conflict Resolution Techniques

May 11, 2021 1:00 pm - May 11, 2021 2:00 pm

Zoom Webinar

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“Nothing is either good or bad, but thinking makes it so.”

– William Shakespeare, Hamlet

Our presenters will share an evidence-based process that will help you begin some difficult conversations with you family, friends and colleagues. Ron and Margie will guide us through some techniques that will help us:

(a) get unstuck from the negative and disruptive impacts of difficult conversations and conflict;

(b) use ‘psychological flexibility’ to respond more effectively; and

(c) create the conditions to influence others, by using tactical empathy and listening.

The process is simple to understand and simple to use. It can be applied in the moment, when it matters the most. It will free you to focus on what matters and what is important rather than on the negative conflict interaction. It is a process rooted in the belief that creating a collaborative, resilient and inclusive workplace culture is the recipe for organizational survival.


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Dr. Margie Humphreys is an advisor and coach specializing in family business consulting, leadership development, and change in complex systems. Raised in a family business and educated in human and organizational development Margie has a unique ability to balance the often-conflicting demands of human interest and business imperatives. A firm believer in the transformative power of a focused conversation Margie brings a seasoned and pragmatic approach to her work—get perspective, set goals, take first steps. This approach invites people to have difficult conversations and gain new perspective while navigating challenge and change. Dr. Humphreys likes nothing more that seeing individuals, teams, families, and whole organizations move forward past their barriers towards greater success.

In 2000, Margie established Watermark Partners, a firm dedicated to inspiring innovative and transformative work places. Margie’s PhD in Human and Organizational Systems focused on her primary areas of practice: change in complex systems, family business dynamics, and leadership. Prior to Watermark, Margie held senior HR positions in financial services and health care and provided consulting services in private and public organizations internationally and across most sectors.

Ron Pizzo is the founder of Workforce Culture IQ. He is a lawyer with over 30 years’ experience working with clients to manage and resolve conflicts. He is recognized by his peers as being among the best labour and employment lawyers in Canada. He is also a certified mediator, coach and facilitator and works with teams and individuals in conflict.

His strategies and processes for dealing with conflict are informed by years of practice dealing with high conflict workplace situations, with input from experts in the fields of evidence-based behaviour science.

As an engaging speaker, lawyer and respected workforce strategist, Ron specializes in the development of effective solutions to stabilize and optimize the staggering impact of workforce dysfunction, conflict, incivility and under productivity. His company, Workforce Culture IQ offers proven leadership and team performance initiatives that get results.