Building Customer Trust and Experience is Key to Profitability in 2021 

Last updated: March 1, 2021

In early 2021, Success Through Trust conducted an online survey with 172 business owners and leaders across North America. Seventy one percent (71%) of the respondents were business owners and leaders, the other respondents included managers, front line and customer facing people. Seventy three percent (73%) of the respondents were Canadian and include responses from every single province; 19% fro...

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Branding for your business

Last updated: January 15, 2020

I used to work for an agency where we charged a minimum $25K to ‘get started’ on a branding assignment.  That might sound like a lot of money, but I know of many brand agencies in Toronto wouldn’t even blink at a $250-300K price tag (believe me, I saw the invoices!). Don’t get me wrong – $25,000 is still a lot of money to me. And, certainly a lot of money to a small business.  Toda...

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Planning Ahead Yields Better Outcomes

Last updated: January 8, 2020

Family-owned businesses are a cornerstone of Canada’s economy, yet trusted advice is critical to help them move from one generation to the next. Open communication and governance models can set entrepreneurial families up for future success. “Transition is not something that you do once and it’s done,” says Krista Han, a partner at Grant Thornton LLP and national leader of the company’s ...

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Advising the Wise

Last updated: December 10, 2019

ADVISING THE WISE ​COLIN MASON B.SC., CMO, PRACTICE PARTNER C-LEVEL EXECUTIVE SOLUTIONS ​​ In the midst of economic turmoil and rising challenges, what is the best source of sound, applicable counsel available to a CEO? It’s a simple question, but one with great significance for the development of small and midsize businesses (SMEs). At different times, a leader may want to access special...

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Family Business Research

Last updated: August 21, 2019

Family Business Atlantic worked with Narrative Research in 2017 to better understand current offerings and resources available to family businesses, entrepreneurs, and small-medium enterprises and determine how we can help alleviate the challenges keeping these businesses up at night. Research findings: Secondary Literature Review FBA Member Study Business Study Report ...

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My business, my baby!

Last updated: May 27, 2019

“No one knows my business better than I do! I built this business from scratch, who are you to tell me what to do? We did great, we brought the business to this level.  We deserve a rest, we deserve to retire and keep on watching how our business will grow without us.” Are we ready for this crucial decision-making moment? Succession planning can be your best friend as you want to see your bus...

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Why Trust Matters

Last updated: February 22, 2019

Like many of you, I have many business and personal interests. I’m an avid researcher into strategy effectiveness, a mental health advocate for change within business, an observer of team dynamics and I’ve spent a lot of time exploring my own leadership traits, attitudes, perceptions and responses in the work environment. I’ve been wondering for many years why some organizations can develop ...

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Family Philanthropy: Determining the Right Way for Your Family to Give Back 3/3

Last updated: January 15, 2019

Now that we’ve explored the inspiration, purpose and focus behind your family’s philanthropic goals, it’s time to look at the level of recognition your family prefers with respect to your giving. You may have differing opinions and those can change depending on the specific causes you are choosing to support. Some families prefer to remain anonymous in order to have the focus be on the cause...

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